The number of pharmacies in recent years the agreement continues to rise, increasing our competitiveness, the drugstore management decide on what path to follow this is a problem, we need to think about the pharmacy workers, as the saying goes, to understand themselves in order to improve themselves, improve themselves to make their own progress, our pharmacy workers more so, when the recession of our business. We want to find their own reasons, is not the drugstore shelves display is not beautiful, is not his work is not in place, I integrated some online knowledge and some personal opinion guidance for everybody.
1, the pharmacy industry also belong to a half service industry sales staff should take the initiative, enthusiasm, patience, thoughtful, friendly, so that customers can fully feel the satisfaction and pleasure of quality services.
2, the store staff should be set up for customer service, the customer is responsible for the idea, the "customer first, reputation first" as the purpose of enterprise management.
3, drugstore shelves price tag, in addition, receivables valuation should be accurate, any change should be polite to customers, and told the customer face which is our considerate service.
4, pharmacy staff at work should be uniform, which is professional, neat, wearing badges, welcoming smile, standing service, have behaved, civilized image and good service environment.
5, pharmacies should have their own service purposes, the store should be posted on the wall or the Service Convention on the shelf, announced the supervision of the phone, with a "customer complaints book", seriously deal with customer complaints and timely treatment.
6, many consumers may be the first time to our store, we are not familiar with the interior, the store should be set up a consulting desk, to guide customer safety, rational use of drugs.
The above six points is the pharmacy workers should pay attention to, only serve to patients to get more recognition, pharmacies, consumer groups are slowly accumulated, if we grasp every consumer, we will accumulate more popularity, the business will be better.